Store Policies

📦 Product Availability

We make every effort to keep our most popular products and sizes in stock and ready to ship. However, manufacturing delays, international shipping disruptions, and supply chain issues can occasionally affect availability.

The product dropdown menu always reflects current stock status.

✅ If a size or variation appears in the dropdown, it is available to order.
❌ If it does not appear, it is currently out of stock.

Out-of-stock options automatically reappear once restocked. If you need an estimated restock timeframe for a specific item or size, feel free to contact us.

🔒 Privacy & Discreet Shipping

We respect your privacy completely.

All orders are shipped in secure, non-descript packaging with no indication of contents or website identity on the exterior label.

We never sell, rent, or share customer information outside our company.

For added security, all payment processing is handled through our secure payment providers. We do not store or have access to your credit card information at any time.

🚚 Shipping

For information about shipping methods, notifications, packaging, charges, and tracking, please visit our shipping page.

💳  Payments

We accept all major credit cards including Visa, Mastercard, Discover, and American Express.

Checkout is secure, fast, and completed directly on our website. PayPal and Google Pay are also available at checkout for customers who prefer an additional payment option.

🔙 Returns

Exchanges

We want you to be properly fitted and satisfied with your purchase.

Metal rings and stretchers may be exchanged if requested within 7 days of delivery. Contact us and we will provide cleaning and packaging instructions before authorizing the return.

An exchange fee applies, equivalent to our standard shipping and handling cost.

Non-Returnable Items

For hygienic reasons, we cannot accept returns on:

      • Insertable products
      • Leather straps or leather rings
      • Rubber or silicone products
      • Custom-sized or personalized items

Garments & Harnesses

Garments, underwear, and leather harnesses are not returnable once worn directly against the skin.

Please try garments on over clean, unscented underwear only.

Returned items are carefully inspected. We never place previously worn items back into inventory.

Refunds

Refund requests for eligible returnable items must be authorized within 7 days of delivery.

Approved refunds are subject to:

      • 20% restocking fee
      • Original shipping and handling costs
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