Store Policies

📦 Product Availability

We make every effort to keep our most popular products and sizes in stock and ready to ship. However, manufacturing delays, international shipping disruptions, and supply chain issues can occasionally affect availability.

The product dropdown menu always reflects current stock status.

✅ If a size or variation appears in the dropdown, it is available to order.
❌ If it does not appear, it is currently out of stock.

Out-of-stock options automatically reappear once restocked. If you need an estimated restock timeframe for a specific item or size, feel free to contact us.

🔒 Privacy & Discreet Shipping

We respect your privacy completely.

All orders are shipped in secure, non-descript packaging with no indication of contents or website identity on the exterior label.

We never sell, rent, or share customer information outside our company.

For added security, all payment processing is handled through our secure payment providers. We do not store or have access to your credit card information at any time.

Additional information can be found on our Privacy Policy page.

🚚 Shipping

For information about shipping methods, notifications, packaging, charges, and tracking, please visit our Shipping Page.

💳  Payments

We accept all major credit cards including Visa, Mastercard, Discover, and American Express.

Checkout is secure, fast, and completed directly on our website. PayPal and Google Pay are also available at checkout for customers who prefer an additional payment option.

🔙 Returns

Exchanges

Fit comes first. You are welcome to try on your metal ring, metal weight, or metal ball stretcher to ensure it is the perfect fit for your style. If it is not, we will gladly help you exchange it for a different size or different ring, weight, or stretcher that works better for you. 

Any request for exchange authorization must be made within 7 days of delivery, and must include the order number. Contact Us. An exchange request form will be provided with instructions for cleaning, packaging and shipping your return. Except for trying on, all returned items must be unworn and in the same condition as received.

An exchange fee applies, equivalent to our standard shipping and handling cost.

Non-Returnable Items

For hygienic reasons, we cannot accept returns on:

      • Insertable products
      • Leather straps or leather rings
      • Rubber or silicone products
      • Custom-sized or personalized items

Garments & Harnesses

Garments, underwear, and leather harnesses are not returnable once worn directly against the skin.

Please try garments on over clean, unscented underwear only.

Returned items are carefully inspected. We never place previously worn items back into inventory.

Refunds & Store Credits

Request for refunds or store credits for eligible returnable items must be authorized within 7 days of delivery.

Approved refunds and store credits are subject to:

      • 25% restocking fee (no restocking fee applies if store credit is requested)
      • Original shipping and handling costs
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